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      NetaxeptChange log

      Netaxept SSL Certificate Renewal June 2026

      Live

        In this change log, we would like to inform you that the SSL certificate for Netaxept will be renewed.

        Please note that this ONLY affects webshop and/or call-centre merchants that have made technical API implementation towards Netaxept with certificate pinning as an additional security feature towards Netaxept. If you do not use certificate pinning, no changes will be needed.

        But if you do, and not make the changes stated below, the payment traffic in your webshop and/or call centre service will stop.

        Please forward this notification to the integrator/party responsible for your technical API integration.

        Does this apply to my business?

        You are not affected by this certificate update if:

        • You don't have certificate pinning in your Netaxept API integration.
        • You are a Call Centre merchant using only Netaxept Admin user interface for making payments.
        • You are using only Netaxept Admin user interface for making Link payments.

        If any of the statements above are applicable for you, no changes are required from you.

        If you are using certificate pinning towards Netaxept, please find below the relevant information:

        1. The new certificate thumbprint is: 9a64e027462edc0274af1cc3e58559925c224215
        2. The new serial number is: 03b0a53e4f2373cacd228d2112178b5f
        3. You can download the new certificate and certificate chain (Intermediate and Root) from this link: Netaxept Production Certificates 06/2026 - 06/2027
          If your web solution has local copies of the Netaxept certificates, please include the certificates below as well in your local certificate store.
        4. If your web solution has local copies of the Netaxept certificates, please include the certificates included in this page as well in your local certificate store.
        5. To make sure that the payment traffic is not stopped during the exchange of certificate from Netaxept side, it is recommended that you pin the current and the future certificates at the same time.
        6. The Netaxept test environment has a different SSL certificate, so you are not able to verify this in test beforehand.

        You can also copy the certificates:

        epayment.nets.eu, epayment.bbs.no

        code

        -----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

        Intermediate Certificate

        code

        -----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

        Root Certificate

        code

        -----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

        Date & Time of the change

        Date of Change: 10-06-2026

        Time of Change: 20:00 CEST

        When you need to make changes: Any time before above-mentioned date/time.

        There is no expected downtime of the service because of these changes. We apologize for any inconvenience caused by this SSL certificate renewal.

        Contact

        If you have any questions, please reach out to our Integration Specialists or eCom Support.

        Netaxept scheduled service outage August 17th 2025

        Live

          At Nets, we are continuously enhancing our platforms to ensure we deliver the high availability, performance, and reliability our merchants and partners expect — now and in the years to come. As part of these ongoing efforts, we will be performing planned maintenance on the Netaxept platform.

          Date & Time of the outage

          • Date: Sunday, August 17, 2025
          • Time: 01:00-03:00 CEST (two nighttime hours)
          • Impact: Temporary unavailability of payment processing and Netaxept Admin.

          During this maintenance window, payment processing via Netaxept production will not be possible, and access to Netaxept Admin will also be temporarily unavailable.

          This outage will affect all eCommerce merchants and partners using Netaxept for payment processing in web shops, mobile applications, and call center environments.

          We recommend planning accordingly to minimize any impact on your operations.

          We apologize for any inconvenience this may cause and sincerely appreciate your understanding.

          Contact

          If you have any questions or need assistance, do not hesitate to contact your Nets representative or our support team.

          Netaxept SSL Certificate Renewal June 2025

          Live

            In this change log, we would like to inform you that the SSL certificate for Netaxept will be renewed.

            Please note that this ONLY affects webshop and/or call-centre merchants that have made technical API implementation towards Netaxept with certificate pinning as an additional security feature towards Netaxept. If you do not use certificate pinning, no changes will be needed.

            But if you do, and not make the changes stated below, the payment traffic in your webshop and/or call centre service will stop.

            Please forward this notification to the integrator/party responsible for your technical API integration.

            Does this apply to my business?

            You are not affected by this certificate update if:

            • You don't have certificate pinning in your Netaxept API integration.
            • You are a Call Centre merchant using only Netaxept Admin user interface for making payments.
            • You are using only Netaxept Admin user interface for making Link payments.

            If any of the statements above are applicable for you, no changes are required from you.

            If you are using certificate pinning towards Netaxept, please find below the relevant information:

            1. The new certificate thumbprint is 1e396dad30c9f78aad8ee8e7dffe6ad351c0f3ea.
            2. The new serial number is 07abfecd871f11a1cd2682d21890a959.
            3. The new Root certificate signature hash algorithm has been changed from SHA1 to SHA256
            4. In the following link you will find the new certificate + certificate chain (Intermediate and Root certificate) that belongs to this certificate: https://ecom.nets.eu/download-certificates-nets-api
            5. If your web solution has local copies of the Netaxept certificates, please include the certificates included in this page as well in your local certificate store.
            6. To make sure that the payment traffic is not stopped during the exchange of certificate from Netaxept side, it is recommended that you pin the current and the future certificates at the same time.
            7. The Netaxept test environment has a different SSL certificate, so you are not able to verify this in test beforehand.

            Date & Time of the change

            Date of Change: 17-06-2025

            Time of Change: 20:00 CEST

            When you need to make changes: Any time before above-mentioned date/time.

            There is no expected downtime of the service because of these changes. We apologize for any inconvenience caused by this SSL certificate renewal.

            Contact

            If you have any questions, please reach out to our Integration Specialists or eCom Support.

            Netaxept SSL Certificate Renewal June 2024

            Live

              In this change log, we would like to inform you that the SSL certificate for Netaxept will be renewed.

              Please note that this ONLY affects webshop and/or call-centre merchants that have made technical API implementation towards Netaxept with certificate pinning as an additional security feature towards Netaxept. If you do not use certificate pinning, no changes will be needed.

              But if you do, and not make the changes stated below, the payment traffic in your webshop and/or call centre service will stop.

              Please forward this notification to the integrator/party responsible for your technical API integration.

              Does this apply to my business?

              You are not affected by this certificate update if:

              • You don't have certificate pinning in your Netaxept API integration.
              • You are a Call Centre merchant using only Netaxept Admin user interface for making payments.
              • You are using only Netaxept Admin user interface for making Link payments.

              If any of the statements above are applicable for you, no changes are required from you.

              If you are using certificate pinning towards Netaxept, please find below the relevant information:

              1. The new certificate thumbprint is ccb4fbded084010bf5a65b1bfc531919f588e911.
              2. The new serial number is 01e092849fe407673cccf0edb0129a42.
              3. In the following link you will find the new certificate + certificate chain (Intermediate and Root certificate) that belongs to this certificate: https://ecom.nets.eu/download-certificates-nets-api
              4. If your web solution has local copies of the Netaxept certificates, please include the certificates included in this page as well in your local certificate store.
              5. To make sure that the payment traffic is not stopped during the exchange of certificate from Netaxept side, it is recommended that you pin the current and the future certificates at the same time.
              6. The Netaxept test environment has a different SSL certificate, so you are not able to verify this in test beforehand.

              Date & Time of the change

              Date of Change: 26-06-2024

              Time of Change: 20:00 CEST

              When you need to make changes: Any time before above-mentioned date/time.

              There is no expected downtime of the service because of these changes. We apologize for any inconvenience caused by this SSL certificate renewal.

              Contact

              If you have any questions, please reach out to our Integration Specialists or eCom Support.

              TLS Info

              Live

                Update

                Nets analysis shows that some merchants are still using weak TLS1.2 ciphers (like ECDHE-RSA-AES128-SHA256) when connecting to production endpoints. Those ciphers will soon be disabled in the Customer Test environment and will eventually be disabled in production.

                However, to give the affected merchants more time to upgrade to TLS1.3 we have enabled a second endpoint which uses the EC certificate and supports TLS1.2 ECDSA ciphers (Windows 2012 R2 channel library supports those as well).

                • ECDHE-ECDSA-AES128-GCM-SHA256
                • ECDHE-ECDSA-AES256-GCM-SHA384

                A similar endpoint will be created for the production environment soon. Still, the EC certificate will be renewed often. For that reason, merchants using certificate pinning (except the exact certificate) should not use this endpoint.

                TLS Changes

                Live

                  Nets is continuously trying to improve the customer experience while at the same time maintaining an adequate level of security.

                  It has been some time since any TLS version lower than 1.2 was disabled. At the same time, weaker but not blacklisted TLS 1.2 ciphers, like ECDHE-RSA-AES256-SHA384, have been supported due to the fact that the supported operation systems have remained dependent.

                  However, Microsoft has announced an end-of-support for Windows 2012 and Windows 2012 R2. You can find out more about this here. This removes the need of supporting weaker ciphers. The change will be set into motion after October 10th, 2023.

                  In order to follow these changes, Nets has prepared a plan for disabling the weaker ciphers and at the same time enabling support for the new TLS 1.3 protocol version.

                  The change will happen gradually, starting from August 2023. The first changes will be made in the Customer TEST environment, and then the same changes will follow in PROD.

                  Due to these changes, while using Netaxept APIs (WebService or REST), you should make sure that at least one of the following TLS 1.2 ciphers is enabled:

                  • ECDHE-RSA-AES128-GCM-SHA256
                  • ECDHE-RSA-AES256-GCM-SHA384

                  If you don't manage to enable at least one of these ciphers, it will result in a complete transaction traffic stop.

                  If you only register and process transactions via the Netaxept Admin Portal (Callcenter and LinkPayment pages), you also need to make sure that your web browser is regularly updated. If you are using older OSs, then you will have to use a web browser that is still supported by the OS you are using.

                  There will be a very limited number of cardholders using the Internet Explorer browser on Windows 8.1 (or earlier) affected by the changes. To use Netaxept, you will have to use a different web browser or upgrade your Windows version.

                  This is the summary of how Nets will support these transitions:

                  • At the beginning of August, we will enable TLS 1.3 (with 2 ciphers: TLS_AES_256_GCM_SHA384 and TLS_AES_128_GCM_SHA256) and disable the TLS 1.2 weak ciphers in the customer-test environment.
                  • During the month of September, we will enable TLS 1.3 (with 2 ciphers: TLS_AES_256_GCM_SHA384 and TLS_AES_128_GCM_SHA256) and disable weak TLS 1.2 ciphers that do not support the Forward Secrecy in PROD.
                  • In October, we will disable the rest of the weak TLS 1.2 ciphers in PROD.

                  Netaxept SSL Certificate Renewal

                  Live

                    In this release we inform you that the SSL Certificate will be renewed for Netaxept on the 15th of August 2023.

                    Please note that this affects webshops and/or call centre merchants that have made technical API implementations towards Netaxept, and use certificate pinning as an additional security feature towards Netaxept. Therefore, if the necessary changes are not made, the payment traffic in your webshop and/or call centre service will stop. Please forward this notification to the integrator/party responsible for your technical API integration.

                    Who does this not apply to?

                    You are not affected by this certificate update if:

                    • you are a call centre merchant using only Netaxept Admin user interface for making payments
                    • you are using only Netaxept Admin user interface for making Link payments
                    • you don't have certificate pinning in your Netaxept API integration

                    If any of the statements above apply to you, no changes are required.

                    Who does this apply to?

                    If you are using certificate pinning towards Netaxept, please find below the relevant information:

                    1. The new certificate thumbprint: b3563b466a17262fef73992279c5209a6ec23c75
                    2. The new serial number: 063775dc415bc68f844b37524b7cc0f5
                    3. In the following link you will find the new certificate + certificate chain (Intermediate and Root certificate) that belongs to this certificate: Download certificates
                    4. If your web solution has local copies of the Netaxept certificates, please include the certificates included in this page as well in your local certificate store.
                    5. To make sure that the payment traffic is not stopped during the exchange of certificates from the Netaxept side, it is recommended that you pin the current and the future certificates at the same time.
                    6. The Netaxept test environment has a different SSL certificate, so you are not able to verify this in test beforehand.

                    Further information

                    Date of the change: 15 August 2023

                    Time of the change: 17:00 CEST

                    Deadline for the update: Any time before the 15th of August 2023, 17:00 CEST.

                    Downtime: There is no expected downtime of the service because of these changes.

                    We apologize for any inconvenience caused by this SSL certificate renewal.

                    Contact

                    In case you have any questions, please reach out to our integration specialists or eCom Support.

                    Changes to Netaxept production environment as part of a migration to Azure Cloud

                    Live
                    • #announcement
                    • #Netaxept

                    To increase reliability, flexibility, and security on our platform, Netaxept application will be migrated from Nets On-premise to Microsoft Azure Cloud environment.

                    This activity will be performed with a service break in the production Netaxept payment service. During the service break payment processing will not be possible through Netaxept production along with any action in Netaxept Admin.

                    The service break will affect all eCommerce merchants and partners accepting payments in their web shops, mobile apps and/or call centre services via Netaxept.

                    Please read below for more information regarding required changes in your integration before migration from you as a Merchant.

                    What do you need to do?

                    Production environment (required changes):

                    1. If you have a direct connection to Netaxept you need to stop using this by removing any references to IP: 91.102.25.117 on your servers or hosting environment that is communicating with Netaxept.
                    2. If you are using the Netaxept call-back service and have Netaxept IP: 91.102.25.117 whitelisted on your servers or hosting environment, you need to also whitelist the following Netaxept Azure IPs: 20.73.84.128/28
                    3. If you whitelisted Netaxept static IPs (185.11.124.27, 192.230.64.27, 192.230.65.27, and 45.60.74.57) on your firewall to connect to Netaxept, then you need to also add this static IP: 137.117.170.23.
                    4. The domains https://epayment.auriganet.eu/ and https://mpi.epayment.nets.eu will be decommissioned. If you are using any of the above domains in the integration, then you need to change it to https://epayment.nets.eu/.
                    5. If you are using IP: 91.102.24.101 to connect to Netaxept endpoint, then you need to stop using direct access to this IP and instead use any of the Netaxept domain URL’s (https://epayment.nets.eu/, https://epayment.bbs.no/). This IP (91.102.24.101) will not be functioning once Netaxept will be migrated to Azure.

                    Date & Time of change:

                    Date of Change: 12-09-2022

                    Time of Change: 01:00 – 06:00 CEST (During this period Netaxept production environment will not be available)

                    When you need to make changes: Any time before the above-mentioned date/time.

                    Additional information:

                    What is Direct Connection: You are bypassing Netaxept’s DDoS protection service provider Imperva. Normally with an entry in your host file stating that IP 91.102.25.117 points to the Netaxept domain (epayment.nets.eu or epayment.bbs.no)

                    What is Callback service: Netaxept offers a callback service that will notify the merchant’s system automatically when the status of the transaction changes. The Merchant enables the service and defines the Callback URL in the Admin Portal settings.

                    Should you have any questions in this regard, please contact customer support.