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Each card, bank or user account that is used for payment within Payengine is transformed into a Payment Instrument whose unique ID represents an encrypted token.

As long as you do not collect credit card details on your homepage in plain text, you will not get in touch with any credit card details that are subject of PCI DSS security requirements. Payengine to…

Please get in contact with the Concardis Tech Support at +49 69 7922 2090. Please choose: 1 (de) or 2(en) (for language) - 1 (for technical support) - 52 (terminalid, for payengine product) or eComHel…

Please get in contact with the Concardis Tech Support at +49 69 7922 2090. Please choose: 1 (de) or 2(en) (for language) - 1 (for technical support) - 52 (terminalid, for payengine product) or eComHel…

You should initiate the shipping only if the according capture or debit transaction is in status ‚SUCCESS‘. If you ship at an earlier stage you might risk a financial loss, since the transaction could…

Orders and transactions always have a dedicated status that represents the exact state of a customer payment. A successful payment is indicated by the debit or capture transaction state ‚SUCCESS‘.

Most banks only transfer funds during working days. Bank holidays or weekends may delay the transfer of your funds.

Payment methods for which Concardis is acting as Acquirer (amongst others cards, paydirekt, SEPA and Giropay) will be settled and payed out according to the agreement within Payengine service contract…

A decline can have multiple reasons. In case a transaction got declined because of customer or payment instrument details, there will be a dedicated exception message within Payengines API response. T…

This is not possible. A successful refund can’t be revoked.

A refund can be initiated either through our API call or through our Merchant Center UI. After successful login into Merchant Center, please navigate to ‚Orders‘ and open the according orders details …

This is not possible. An order is connected to at most one payment instrument that is to be used for all containing transactions.

Please get in touch with the Concardis Support at +49 69 7922 4060 (Mon.-Thu. 8:30-17:30, Fri. 8:30-17:00)

Please get in contact with the Concardis Tech Support at +49 69 7922 2090. Please choose: 1 (de) or 2(en) (for language) - 1 (for technical support) - 52 (terminalid, for payengine product) or eComHel…

Admins can change their password within Merchant Center at ‚My Account- Password‘. Alternatively, you can use the ‚password forgotten‘- link located on Merchant Center login page (see above).

Your password can be reset by following the according ‚password forgotten‘- link that is located on Merchant Center login page https://merchanttest.payengine.de (sandbox) or https://merchant.payengine…

Test account and production account represent two different user accounts on two separated environments with separated data bases. An automatic conversion from test into live is therefore not possible…

With Concardis Paylink, companies can offer their customers a very efficient online payment option that covers:

Concardis Paylink offers a payment solution that allows individualized payment pages and One Page Shops to be distributed online. It means that payment links can be shared by email and on all social m…

The Concardis Paylink backend is the user interface for merchants. You will be able to see it once you log in to login.pay-link.eu.

The Concardis Paylink frontend is the internet presence that you create in the backend and share with customers. It is the payment page that is displayed to the end customer.

Concardis Paylink supports multiple languages. Under Settings > Basic Settings, you can set the default language for the frontend. For the administration part, you can adjust the settings in the Langu…

Yes, in order to use Concardis Paylink, you need Concardis Payengine. Concardis Paylink must be linked to Concardis Payengine in order to carry out transactions.

We do it from our side, so no need for you to do any integration. To start the process, please write to us at ecomhelp@concardis.com.

Yes, you can make test payments yourself in the test environment by using test card numbers.

Concardis Paylink is fully responsive. It can be used on all mobile devices, such as smartphones or tablets, by retailers in the back office as well as by customers on the payment page.

Register for the 30-day free trial version of Concardis Paylink.

In order for you to have a direct overview of the most important information, such as the most recently executed transactions, you will be able to see the so-called Dashboard on the first page of the …

Before you send a payment link or share your One Page Shop online, you should implement your general terms and conditions within Concardis Paylink.

Create a new profile in Settings > Look & Feel and apply the settings that work best for you.

Open your personal shop and select Tools > Mini Shops.

Select your created shop under Tools > Mini Shops. You will be taken to the Edit Mini Shop page.

Yes, that is possible. If you have already shared the link online and you would like to add another product to the shop without creating a new shop or sharing a second link, the solution is to add the…

Yes, you can create an unlimited number of One Page Shops.

Find settings for voucher implementation in Marketing > Discount.

Find the Products option in the Overview section on the left.

Yes, if you don't add any products to your One Page Shop, the system will generate a simple checkout page. You can customize this payment page as you wish under Edit Mini Shop. On the payment page, th…

Go to the Tools > Mini Shops option in the left-side overview section.

When creating the payment link, you have the option of activating the Send payment link now field under Send. When activated, new text fields become available, and there you can enter the subject and …

The payment link is always sent in the look & feel that you select as standard, under Settings > Look & Feel.

You can change the default look and feel under Settings > Look & Feel. You can select your favorite customized Look & Feel profile in the Standard column. The selected standard profile now serves as t…

In order to show your customers the possible payment methods on the payment page, click on Concardis Payengine in your backend, under Settings > Payment provider. There, you will find the Manage payme…

Go to Settings > Payment provider.

No, your customers do not need to create an account for the checkout process. In order to complete the payment process, your customers should only fill out the form fields that you set as mandatory.