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    Trustly

    This guide outlines the basics of using Trustly via Nexi Checkout and gives you instructions needed for a fluent implementation.

    Before you start

    Before you can enable Trustly in your Nexi Checkout portal, an additional agreement is required. Please contact our Customer Service Team to get that process started.

    Overview

    Nexi Checkout has an integration to Trustly which enables your consumers to pay via their Trustly account.

    Functionalities

    Payment typeA2A
    Subscriptions❌
    Refunds✅
    Partial refund✅
    Update order✅
    Cancel payment✅
    Direct charge✅
    CPSP✅
    CurrenciesDKK, EUR, GBP, NOK, PLN, SEK
    CountriesAT, CZ, DE, DK, EE, ES, FI, GB, LV, LT, NL, NO, PL, SE, SK

    You can learn more about the payment operations from here.

    Activation

    To activate Trustly as a payment method and to add it to your Nexi Checkout portal, you need to complete the onboarding journey.

    If you already have an existing Nexi Checkout portal account, you need to contact Support for this.

    User Journey

    This following section will describe the user journey for a consumer:

    1. Consumers chooses “Trustly” on the payment selection page.
    2. Consumers are asked to choose the bank.
    3. Consumers have the option to save payment details for future purchases.
    4. Consumers gets redirected to the bank page (login to their account).
    5. After successful login, the consumer is redirected back to Trustly to confirm their payment.
    6. They will see their payment details, before authorizing the payment using SCA.
    7. Now the payment is complete and the customer is directed bank to your shop.

    Testing

    Nexi Checkout provides the possibility to test for Trustly. You can test Trustly payments in the Nexi Group testing environment.