Surcharge

What is a surcharge?

A surcharge is an additional fee applied to the end customer's order total.
It is charged under specific conditions to cover extra costs associated with certain types of payments.

The surcharge amount paid by the customer is equal to the fee applied for the given payment charge.

Surcharge is not enabled by default for merchants and can only be configured in countries where it is legally permitted.

Surcharge is legally permitted for the following countries

• Denmark
• Norway

Supported Payment Methods

Cards

Surcharge is supported for card payments on non-stored cards.
It is applied when the card used meets either of the following criteria:

• It is a business card
• It is issued outside the EEA

It is only supported for VISA, Mastercard and Maestro.

Working with Surcharge

The surcharge amount is included in all payment operations: reservation, charge, and refund.
The system automatically handles the appropriate surcharge amounts, including proportional amounts for partial operations, resulting in a prorated fee.

This means there is no difference in how you execute operations compared to regular payments.

There is no need to specify the surcharge amount manually — it is calculated and returned alongside the order amounts.
See the API documentation for more details.

This makes surcharge handling fully transparent from an integration perspective:

• You can ignore surcharge values and integrate as if they don't exist.
• Or, you may use them in your application if they are relevant to your use case.

How to activate

How to activate Surcharge needs to be activated by Nets. Please contact our Sales and Activation team on: e-com-sales-support@nets.eu

Once it is activated you need to integrate with the necessary webhooks which can be found here Payment API